Refund policy

Return Policy
Effective Date: 04/01/2025

At Ya-T Company, your satisfaction is important to us. Each of our products is crafted with care and intention. If you're not fully satisfied with your purchase, we’re here to help.

Returns & Exchanges
Due to the nature of our products—many of which are handcrafted, natural, and personal care items—we do not accept returns or exchanges on opened or used products for health and safety reasons.

However, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To Be Eligible for a Return (if applicable):
Item must be unopened, unused, and in its original packaging

Must be returned within 14 days of delivery

Proof of purchase (order number or confirmation email) is required

Non-Returnable Items:
Opened or used oils, herbs, or candles

Sale items or promotional products

Gift cards or digital downloads

How to Request a Return or Report an Issue:
Email us at ya.t.llc9@gmail.com with the following:

Your full name and order number

A clear photo of the product (if damaged or incorrect)

A brief description of the issue

We’ll review your request and respond within 2–3 business days with next steps.

Refunds (if approved):
If your return is approved, a refund will be issued to your original payment method. Please allow 5–7 business days for processing, depending on your bank or card issuer.

Shipping Costs:
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon arrival.